An engaged, customer-focused, innovative and agile workforce is vital to our ability to deliver fair and efficient revenue management services for Victorians.
Our People, Culture and Capability Strategy ensures we meet our strategic goal of encouraging and developing excellence in our people. A diverse, engaged, safe and respectful workplace is essential to our vision of being recognised as one of Victoria’s best performing organisations.
In 2023–24:
- we employed 932 people (895 full-time equivalent)
- we welcomed 218 new starters
- we offered 419 internal career opportunities
- our staff completed an average of 42.8 learning hours
- we redesigned our induction program to create a more welcoming experience for new starters
- we continued to implement actions from our Gender Equality Action Plan, Diversity and Inclusion Plan and Disability Action Plan.
People and performance
As a leading government employer, we continue to demonstrate strong performance against key benchmarks.
The annual People Matter Survey provides an overview of our performance in relation to our people and benchmarks this performance against other organisations in the Victorian Public Service (VPS). The comparator group comprises a range of other VPS organisations, including major departments.
Our performance is consistently above the VPS average on key metrics, including:
- recommended place to work (84% for the SRO, compared to 65% for the VPS comparator group)
- staff satisfaction (78% for the SRO, compared to 66% for the VPS comparator group)
- organisational integrity (75% for the SRO, compared to 66% for the VPS comparator group)
- staff engagement (73% for the SRO, compared to 67% for the VPS comparator group).
Recognising our people
Our people strategies focus on providing a positive working environment where staff are supported, valued and want to stay.
More than 35% of our workforce have worked with us for 10 years or more, with People Matter Survey results indicating that 63% of respondents plan to stay 5 years or more compared to 40% for the comparator group.
Our annual Dedicated Service Awards recognise the loyalty of our long-serving staff.
In 2023–24, we celebrated:
- 20 people who reached 10 years of service
- 10 people who reached 20 years of service
- 3 people who reached 30 years of service
- one person who reached 40 years of service
- one person who reached 50 years of service.
Our recognition program continued to acknowledge the valued contributions of staff. Our corporate awards program rewards significant achievements of individuals or teams who contribute to our business objectives by delivering new initiatives, increase efficiency, display teamwork and leadership, and demonstrate our behaviours and values.
We also offered 419 internal career opportunities (100 promotions, 75 transfers and 244 higher-class duties). In 2023–24, our turnover was 8.96% for permanent staff who retired or chose to pursue other opportunities.
Diversity
We continue to implement actions from our Gender Equality Action Plan, Diversity and Inclusion Plan, and Disability Action Plan to promote a diverse and inclusive workforce.
We measure our diversity and inclusion achievements through participation in surveys such as the People Matter Survey, as well as human resources data.
- 20% of respondents to the People Matter Survey identified as being born overseas.
- 13% of respondents to the People Matter Survey were aged 55 or older.
- 56% of our workforce is female.
- In the People Matter Survey, inclusion was rated 85% compared to 78% for the VPS comparator group.
In 2023–24, we employed one trainee through the Yes Disability program as well as one intern through the Barring Djinang Aboriginal employment strategy.
Learning and development
We continue to invest in our people by providing a suite of development programs and online learning resources.
In 2023–24, staff completed an average of 42.8 learning hours (against a target of 24). We provided 27,820 hours of learning and delivered 21 compulsory learning modules covering topics like professional behaviours, conduct and ethics, occupational health and safety, privacy and cybersecurity.
Other major achievements include developing a leadership capability framework, providing new tax-technical learning including resources to support customer service staff handling land tax calls, and engaging external providers to deliver professional development programs.
The People Matter Survey results reflect our focus on learning with 69% of respondents agreeing that we place a high priority on learning and development (compared to 55% in the comparator group) and 66% of respondents indicating satisfaction with career development compared to 56% for the comparator group.
Health and safety
Our workplace safety benchmarks align with the Safe Work Australia measures.
We only had one new claim in 2023–24, against a target of 3. Our WorkCover premium rate is 0.7326%.