Working for our customers

We are committed to making it easier for people to understand and comply with the legislation we administer.

That’s why we invest in our people and technology to continually enhance our customers’ experience.

Our aim is to leverage our expert skills and experience in administering Victoria’s taxes, duties and levies to provide excellent customer assistance and support, deliver comprehensive customer education resources, contribute to policy and issue private rulings.

Key points
337,164 phone calls received
70,479 emails managed
14,606 completed contact centre surveys
81% customer satisfaction
1,389 private rulings and exemption decisions issued